Lawsuit against lufthansa due to delayed ticket refunds

Lufthansa threatens further trouble in the Corona crisis. The consumer advice center Baden-Wurttemberg has sued the airline – because of the slow reimbursement of canceled flight tickets.

Because she has not been able to keep up with the reimbursement of canceled flight tickets for months, Lufthansa is now threatened with further trouble. The consumer advice center Baden-Wurttemberg has filed a lawsuit against the airline with the Cologne Regional Court. A negotiation date has not yet been set.

Warning was without consequences

This was preceded by a warning from the consumer advocates: Lufthansa had not informed its customers of their rights, withheld the right to a quick refund and did not repay the flight price within seven days. Since the company did not respond to the warning, the lawsuit followed.

Since the outbreak of the Corona crisis and the associated travel warnings, Lufthansa had had to cancel millions of flights – and thus tickets – but, according to its own information, failed to make the reimbursement on time. According to the airline, around 900,000 cases are still open – the group’s executive board had more than two months ago announced that all ticket prices will be refunded within four to six weeks.

Accusation of targeted disinformation

The consumer advocates accuse Lufthansa of targeted disinformation. Using specific cases, they want to show how customers were deliberately deceived by the airline preferring to offer rebooking and not informing them about the possibility of a refund.

"Consumers who do not know that they are entitled to a refund will be misled by the wrong information," explains the travel expert at the consumer association, Oliver Buttler. "Especially a company that is massively supported by state funds must not shirk its responsibility and its legal obligations."

Government aid of nine billion euros

Lufthansa, which was massively affected by the Corona crisis, and its group brands had received government aid totaling nine billion euros to avert a collapse. Against this background, the company has long been criticized for its sluggish reimbursement policy.

In order to put its customers in a milder mood, Lufthansa had recently announced, to waive rebooking fees until the end of the year. Regardless of government support, the airline has to keep one rigid austerity drive and Cut jobs.

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